How do I contact Unstuck support?

Email support@beunstuck.app for app support, privacy questions, accessibility feedback, or general questions. We aim to respond within 2 business days.

Why are Unstuck reminders not arriving?

In iOS Settings, enable Notifications for Unstuck, allow Unstuck in any active Focus mode, turn off Low Power Mode if reminders must arrive on time, and confirm Date and Time is set automatically. In Unstuck, confirm the reminder is on and not paused.

Is Unstuck support crisis support?

No. Unstuck support is not crisis support, emergency support, therapy, medical care, or clinical monitoring. In the United States, call or text 988 anytime, or call 911 for emergencies.

Can Unstuck recover deleted local data?

Unstuck is designed around local storage with no cloud sync. If local data is deleted without an export, it may not be recoverable.

Unstuck support: setup, reminders, troubleshooting

Help with using Unstuck. Answers to common issues. How to give feedback or report a bug.

What this page is not. Support is not crisis support, emergency support, medical care, therapy, or clinical monitoring. If you are in a mental health crisis, please see the Safety and Disclaimer page. For clinical care, see shrinkMD.

Get started

Download Unstuck from the App Store.
Open the app. There is no account to create.
Tap a feature card on the home screen (journal, check-in, reminders, reset tools, routines).
Optional: set an app lock PIN in Settings if you want extra privacy.
Optional: set up a reminder or two in Settings > Reminders.

Troubleshooting

Reminders are not arriving

iOS Settings > Notifications > Unstuck: turn on Allow Notifications, Lock Screen, Notification Center, and Banners.
iOS Settings > Focus: confirm Unstuck is allowed in any Focus modes you use, or turn the Focus off.
iOS Settings > Battery > Low Power Mode: Low Power Mode can delay scheduled notifications. Turn it off if reminders need to arrive on time.
iOS Settings > General > Date & Time: confirm Set Automatically is on.
In Unstuck: tap Settings > Reminders and confirm the reminder is on, the schedule is right, and you have not paused it.

Face ID or Touch ID is not unlocking the app

iOS Settings > Face ID & Passcode (or Touch ID & Passcode): confirm biometric unlock is enabled for Unstuck.
Cover and uncover the Face ID sensor with a clean finger and try again.
If biometric unlock is failing repeatedly, iOS will fall back to your Unstuck PIN. Enter it to confirm the PIN side is working.
If you have forgotten your PIN, see App Lock and privacy.

Export failed

Confirm you have enough free space on your device.
Try exporting a single category instead of everything.
If the export is large, give it a few seconds.
If the share sheet does not open, try a different destination (Files, AirDrop, email).
If the export still fails, email support@beunstuck.app with the date, time, and what you tried. Please do not include journal content.

App crashes on launch

Force-quit the app: swipe up from the bottom and swipe Unstuck off the top.
Restart your iPhone.
Update to the latest version of Unstuck in the App Store.
If the crash continues, email support@beunstuck.app with the iOS version and iPhone model. Please do not include journal content.

Lost data after an iOS update

iOS updates do not normally delete app data. If you do not see your entries after an update:

Confirm you are signed into the same Apple ID and using the same iPhone.
If you restored from a backup, the data may reflect the state of the backup, not the most recent edits.
See Data and Export for iCloud Backup behavior and recovery options.

Cannot install the app

Confirm you are on iOS 16 or newer.
Confirm you have free storage.
Check the App Store for any pending updates or country-region restrictions.
If install still fails, email support@beunstuck.app.

How to give feedback

Email support@beunstuck.app with the subject "Feedback" or "Feature request" plus a short title. Include your iOS version and iPhone model so we can reproduce anything that needs reproducing.

Known issues

A current list of known issues lives at Known issues. (Currently empty.)

Response times

We aim to respond to email within 2 business days. Crisis support is not provided through this channel. See Safety.

Support