Email reaches a human. We do not have a phone line, a live chat, or a help desk. We are a small team and we read every email.
Not the right place for a crisis. Email is not crisis support. If you are thinking about suicide or hurting yourself, please see the Safety page. In the United States, call or text 988 anytime.
Pick the right address
| What you need | Where to send it | What to put in the subject |
|---|---|---|
| App support, bug, feature request | support@beunstuck.app | "Support: [short title]" |
| Privacy request, data rights | support@beunstuck.app | "Privacy: [your state, if known]" |
| Accessibility feedback or request | support@beunstuck.app | "Accessibility" |
| Press, podcast, or media inquiry | support@beunstuck.app | "Press: [outlet name]" |
| Business or partnership inquiry | support@beunstuck.app | "Partnership: [organization]" |
| DMCA notice | dmca@beunstuck.app | "DMCA notice" |
| Legal notice or service of process | support@beunstuck.app | "Legal: [matter]" |
Before you email
Most product questions are answered on the FAQ or the Support page. Privacy questions live on the Privacy Pledge and the Privacy Policy. The Safety page covers safety questions.
Please do not send PHI
Email is not encrypted by default. Please do not send sensitive personal health information, medication lists, clinical history, or journal entries to us by email.
Response times
We aim to respond within 2 business days. Press inquiries with a clear deadline get prioritized.
Press and media
Shariq Refai, MD, MBA, FAPA is available for press, podcast, and panel inquiries on mental wellness, privacy-first health technology, the design of non-clinical wellness tools, anxiety, overthinking, and modern psychiatric care. His bio and headshot live on shariqrefai.com and on the founder page.
Brand kit (logo, wordmark, app icon, screenshots) is available on request. Email support@beunstuck.app with "Brand kit" in the subject.
Mailing address
shrinkMD Publishing LLC
Attn: Support
7901 4th St N, STE 300
St. Petersburg, FL 33702
United States
FAQ · Support · Privacy Pledge · Safety